Last updated: April 2026
CounterLine is an AI-powered phone receptionist software-as-a-service (SaaS) platform. Our service provides businesses with an intelligent virtual receptionist that answers phone calls, books appointments, manages customer interactions, and delivers business analytics -- all powered by artificial intelligence.
To use CounterLine, you must be a registered business or authorized representative of a business. You must be at least 18 years of age. By creating an account, you represent and warrant that you meet these eligibility requirements and have the authority to bind the business to these terms.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. CounterLine is not liable for any loss arising from unauthorized access to your account.
You agree not to use CounterLine to:
CounterLine operates on a recurring subscription model. All payments are processed securely through Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis.
Pricing Plans: CounterLine offers multiple subscription tiers (Starter, Growth, and Pro) with varying levels of included minutes, phone numbers, and features. Current pricing is displayed on our website and may be subject to promotional discounts. Your specific rate is confirmed at checkout and on your invoice.
Auto-Renewal: Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.
Overage Billing: Usage beyond the included minutes in your plan will be charged on a per-minute basis. Overage rates are specified in your plan details and will be billed at the end of each billing cycle.
Additional Phone Numbers:Each plan includes a set number of phone numbers. Additional numbers beyond your plan's included amount are billed at $7/month per number, added to your subscription. You may add or remove additional numbers at any time from your account settings. Removal results in a prorated credit for the remainder of the billing cycle.
Cancellation: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods.
CounterLine strives to maintain high availability of its services. However, we provide the service on a "best effort" basis and do not guarantee any specific uptime SLA. The service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of planned downtime.
CounterLine's AI receptionist is an automated system that may occasionally make mistakes, misinterpret caller intent, or provide inaccurate information. The AI is not a substitute for human judgment and should not be solely relied upon for critical business decisions. CounterLine is not designed for and must not be used as an emergency service. If a caller has an emergency, they should be directed to call 911 or the appropriate emergency services. You acknowledge and accept these limitations by using the service.
All calls handled by CounterLine begin with an automated disclosure informing the caller that the call may be recorded and that they are speaking with an AI-powered assistant. This disclosure is built into the service and cannot be disabled. You agree not to modify, circumvent, or misrepresent the nature of the AI assistant to callers.
Calls handled by CounterLine may be recorded and transcribed for the purposes of service delivery, quality assurance, and generating analytics. You are responsible for ensuring compliance with all applicable call recording laws in your jurisdiction, including providing any required notice or obtaining consent from callers. CounterLine's built-in disclosure at the start of each call assists with this requirement but may not satisfy all jurisdictional requirements.
Upon subscription activation, CounterLine provisions a dedicated phone number for your business. If your subscription is cancelled or lapses, your phone number enters a 45-day grace period during which the number is reserved but no longer handles calls. After the grace period, the number is parked for an additional period before being permanently released. Once released, a phone number cannot be recovered. If you wish to retain your number, you must reactivate your subscription during the grace period.
CounterLine and its associated technology, branding, and content are the intellectual property of CounterLine. You retain full ownership of your business data, customer information, and any content you provide to configure the service. You grant CounterLine a limited license to use your data solely for the purpose of providing and improving the service.
To the maximum extent permitted by law, CounterLine and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising out of or related to your use of the service. Our total liability for any claim arising from the service shall not exceed the amount you paid to CounterLine in the twelve (12) months preceding the claim.
Either party may terminate this agreement at any time. You may cancel your account through your account settings or by contacting us. We reserve the right to suspend or terminate your account if you violate these terms. Upon termination, your data will be retained for 30 days to allow for data export, after which it will be permanently deleted.
These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising from these terms or the use of CounterLine shall be resolved in the courts located in Los Angeles County, California.
We may update these Terms of Service from time to time. We will notify you of any material changes by posting the updated terms on this page and updating the "Last updated" date. Your continued use of CounterLine after any changes constitutes acceptance of the revised terms.
If you have questions about these Terms of Service, please contact us at:
counterlineadmin@gmail.com
Counter Line LLC, Los Angeles, CA